Here is an interesting little story that a non-librarian friend of mine just posted. Among other things, he observes:

“I?m telling you, this woman?s odor standing at the coutner was so horrific my eyes watered. They literally watered and my nose is still running. If it wasn?t for the amazing job by the librarian to help her and get her on her way, I would have marked this public place right up there with riding the bus”

“I like to find the books on my own, not via a computer that half the time doesn?t send me to the correct location.”

He talks about RFID too, happily without him needing to know a lick about RFID. These are exactly the sort of honest observations and comments we want people to write in on our service evalatuion surveys, right?

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