Jul 22nd, 2009
Today Zappos.com announced that they were becoming a part of (though still separate from) Amazon.com. Jeff Bezos made this video to accompany the video announcement of the partnership that you see below. It is definitely worth watching and thinking about from the perspective of a library, as the library industry and also to imagine how vendors would would see this too.
In the video, Jeff says he knows four thing.
1. Obsess over customers
2. Invent (on behalf of customers)
3. Think long term (5-7 year time frames)
4. Its always Day 1.
Jeff is right about Zappos by the way. They rock customer service, plain and simple. I bought almost all of these shoes there, in large part because zappos just does it right as a web business. Anyway, there is a lot of good food for thought here for libraries!