Jul 22nd, 2009
Jeff Bezos Can Teach Us Something
Today Zappos.com announced that they were becoming a part of (though still separate from) Amazon.com. Jeff Bezos made this video to accompany the video announcement of the partnership that you see below. It is definitely worth watching and thinking about from the perspective of a library, as the library industry and also to imagine how vendors would would see this too.
In the video, Jeff says he knows four thing.
1. Obsess over customers
2. Invent (on behalf of customers)
3. Think long term (5-7 year time frames)
4. Its always Day 1.
Jeff is right about Zappos by the way. They rock customer service, plain and simple. I bought almost all of these shoes there, in large part because zappos just does it right as a web business. Anyway, there is a lot of good food for thought here for libraries!
Yeah, Amazon is awesome, alright…unless a publisher squawks about a book on your Kindle, in which case they’ll just delete it without telling you.
I know, off-topic. But it speaks to Amazon’s wonderful customer service practices.
Yep, yep. Its an interesting facet to the Amazon story, or more importantly the electronic content/distribution/ownership issue(s). Not the point of this post, but important parts of the larger story of the issues above and of Amazon at large.
PS-Link to the story about Amazon title going *poof* from peoples Kindles. Icky stuff. http://online.wsj.com/article/SB124830307703373747.html
Folks might be interested in: Zappos core values for libraries…
http://www.radicalpatron.com/zappos-core-values-for-libraries/
Jeff Bezos apologised for that Kindle incident:
http://is.gd/1LhHz
I still have big problems with the way this entire issue was handled, and with the underlying copyright issues. But I will give Bezos credit for owning up to it, making no excuses, and offering that unconditional apology. Lord knows, it’s more than most CEO’s ever do these days.
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