Nov 27th, 2007
I’m very honored and happy to share with everyone news of…drum roll….. my new job! While still at WebJunction, I now have a spiffy new title and more focused duties. I’m not saying that as the new Community Product Manager I’ll be able to do ALL this stuff:
· Grow our Online Community for Library Staff
· Build library field readiness for collaborative content publishing, social networking, and blended learning for staff development
· Grow customer awareness, use, participation, ownership, and satisfaction with all our programs, features, and services
· Wow the library community with practical, user-centered, user-friendly, fun-to-try, socially-oriented, and interactive features and tools
· Develop & Deploy a Robust Social Networking Environment
· Identify and segment relevant library staff audiences; evaluate and document tools and features of interest to each audience
· Develop and implement an overall social networking strategy, including collaborative content management, that addresses customer needs
· Solicit individual and organization input and feedback on social networking features, tools, and best practices
· Scan and engage the broader library, social networking, and online community environments for relevant tools, features, best practices, and mash-up opportunities
· Make Customers Happy & Ensure their Success
· Advocate for customer-centered, interactive tools and features across WebJunction; represent customers to WebJunction staff and organization partners
· Lead and manage customer focus groups, advisory committees, user groups, and related feedback sessions
· Identify social networking outcomes; ensure high quality customer experiences and satisfaction; adjust, refresh and create new features as appropriate
· Engage customers in effectively using social networking tools, making site contributions, and sharing their technology resources
· Contribute to WebJunction’s Overall Success
· Build team capacity to identify and meet customer needs
· Share knowledge and expertise on social networking tools, features, formats, and management processes relevant to successful online communities
· Lead and manage the development of functional tools and services you and our customers will use to build community across WebJunction
· Deploy social networking expertise across WebJunction; lead the team in creating effective, sustainable online community based on web-based, collaborative, interactive, and participatory software
…but I am REALLY going to try. If you ask me, I’d say it’s a very good fit. I am energized and excited to get on with the work (friends know I’ve been working on a lot of this already, but the new job definition and scope help in a lot of ways). Reading the above description you can tell that there are exciting things in store for WebJunciton and I can’t think of another job I’d rather have right now. Watch WebJunction in the upcoming 12-18 months for some pretty exciting new developments!
PS-The new Netflix ad says the have circulated, ooops, I mean, DELIVERED, over 1 billion titles.
PPS- Chumby is almost for sale to the general public.
PPPS-Completely unrelated and off topic musical plug: Can I go back in time to see this show please?