Tony Tallent
Director of Libraries & Arts for the City of Boulder, Colorado.
Tony blogs at yestoknow.com and you can explore more of his insights there.
Library 101 = Soft Skills Gone Wild!
When was the last time you heard anyone say something like this: “What I need to help move this project forward is the most tech savvy person in the organization—the teamwork skills really don’t matter.” Or “She puts the most incredibly intricate and complex work schedules together. Sure, her staff can’t stand her and her manners are terrible—but boy, those schedule matrixes are marvelous!”
Likely, such phrases are more nightmarish than normal. Right? OK, there is perhaps a strange grain of familiarity to these made-up quotations for most of us. We remember how people treat us. We respond (or don’t respond) to the quality of communication that is shared with us.
Yes, we’re talking soft skills here. Soft skills are those little things that encourage groups to build rapport, keep staff feeling supported or help build much needed partnerships. These days soft skills aren’t so soft. They are immensely important. They are often called people skills, and as trite as it may sound, people skills are a must for people who work with and for people.
People are our business. This is perhaps the most basic tenet that librarians (anyone who works in libraries) today and the future must embrace. Our mad technology, bibliographic or other hard skills bring building-block value to the work that we do in the library. I’d like to propose that it is our soft skills that leave the thumbprint of remarkableness and excellence on what we do in libraries. I think our community craves the remarkable and the excellent. The creative and social. The visionary, well-dreamed and well-stated. Are all these high-minded ideals addressed in this broad arena of soft skills? I think so. Let’s learn to define soft skills and their importance in the library world, make them expectable and celebrate-able.
The ability to communicate well, to teach others, to take responsibility and leadership are all attached to the broad category of soft skills. Again, they don’t seem so soft when they are defined. Going wild with such skills will help librarians drive programs and services deep in the community. That is a pretty firm and meaningful thing to consider. So, let’s consider it (with wild commitment).
I thought that librarians may be categorized as a public, school, correctional, special, independent or academic librarian.
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Well I know that there are many people who believe that the only true path to professional librarianship is through an MLS with a foundation of required courses like cataloguing, reference, etc. I disagree. I may be a heretic but I think you can be a perfectly excellent library manager without ever having taking either course or any specific course. i hope this issue will be resolved sooner or later.
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I’ve met and trained thousands of librarians in the past fifteen years and what still surprises me to this day is the amount of fear that many of us hang on to. This fear mostly falls into three categories: fear of technology, fear of talking about ourselves, and fear of the word “library”.
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